What personal information do we collect?
You may give us personal information about yourself, such as your name, address, email address, credit card details and telephone numbers, when, for example, you become an Arrow Uniforms member, request a catalogue or make a purchase from us. If you do not give this information, we may not be able to provide goods or services to you.
When you visit our website we may collect more personal information, such as the address of your Internet service provider, the name of the web page directing you, and your clicks and activity on our site.
Remarketing with Google Analytics
We use Remarketing through Google Analytics to advertise online by delivering Arrow Uniforms ad content to you which is specifically targeted to your interests based on your visits to our website. Third-party vendors, including Google, show Arrow Uniforms ads on sites across the Internet. Please see the Cookies section below for further information.
Arrow Uniforms website visitors who wish to opt out of Google Analytics for Display Advertisers and/or customized Google Display Network ads can do so by visiting the Ads Preferences Manager. You can also download the Google Analytics Opt-out Browser Add-on.
How do we use the personal information?
We may use your personal information to process your transactions, to administer your account, to conduct credit and other checks, for our own internal purposes (such as risk management, staff training and billing), to help us to develop our website to be more available and user friendly to our customers, and for any other use which you may authorise.
In addition, we may use your personal information to promote and market our products and services, or the products and services of others. However, we will not do this by email or text (except as part of an email which facilitates, completes or confirms a transaction with you) unless we have your express, inferred or deemed consent to do so. These emails and texts will always include an "unsubscribe" facility. (for further details on how to unsubscribe see below).
Will we disclose your personal information to others?
We do not sell, trade or rent your personal information to others.
However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail and emails, credit checking and processing payments. They will have access to your personal information needed to perform these services, but we will not authorise them to use your personal information for other purposes.
We may disclose your personal information where such disclosure is required by law.
Third party vendors, including Google, show advertisements for our products on various sites on the internet. Arrow Uniforms and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on someone's past visits to our website.
We take security seriously, and have taken steps to ensure your personal information is secure. We use secure servers, and industry standard data encryption whenever we are receiving or transferring your personal information online. However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.
What about links to other websites?
Email and text communications
By subscribing to our email and/or text communications, or otherwise providing us with your email address and/or mobile number, you consent to receiving emails and/or texts (as the case may be) which promote and market our products and services, or the products and services of others, from us from time to time.
You can unsubscribe from our email communications at any time by clicking the "Unsubscribe" link in any promotional or marketing email received from us or by signing into your Arrow Uniforms account and unchecking "I want to receive: Email" box or by calling us on 1800 603 222 or emailing us at firstname.lastname@example.org.
You can unsubscribe from our text communications at any time by following the directions to unsubscribe in any promotional or marketing text received from us or by signing into your Arrow Uniforms account and unchecking "I want to receive: Texts" box or by calling us on 1800 603 222 or emailing us at email@example.com .
Once you have unsubscribed from our email or text communications, we will remove you from the corresponding marketing list as soon as is reasonably practicable.
We use email open and click tracking including cookies, a single pixel image for tracking and link redirects for tracking clicks, for us to get a better understanding of which email communications are of most interest to you so we can provide you with a better experience by sending relevant and interesting email communications.
If you have any concerns or complaints regarding emails or texts received from us, for example if you are receiving unwanted emails or texts or are not the intended recipient, please call us on 1800 603 222 or email us at firstname.lastname@example.org.
Updating your personal information
You may obtain confirmation from us as to whether or not we hold personal information about you. You may also request a copy of the information and/or request that corrections or changes are made to it. You can make changes to your personal information on our website, by calling us on 1800 603 222 or by emailing us at email@example.com.
We may review this policy from time to time and will notify you of any changes by posting an updated version on our website. Your use of our website following any updates constitutes acceptance of this policy as amended. We recommend you regularly review the policy when you visit our website.
We welcome your questions and comments about privacy at Arrow Uniforms. Please call us on 1800 603 222 or email us at firstname.lastname@example.org.